Breaking: Alameda County DA filed suit against USAA & Progressive for systematically underpaying total loss claims. See if you were affected →
⚖️ Consumer Protection Tool · California

Your insurer probably underpaid your claim.

Insurance companies use proprietary software to systematically undervalue total loss vehicles, diminished value, and loss of use. Most drivers never know — and never recover what they're owed.

$3,800
Avg. underpayment on total loss*
47%
CA claims closed underpaid*
Free
Always free for consumers

Three ways your insurer may owe you money:

Most drivers don't know these claims exist — let alone that they're fully recoverable without an attorney.

🚗 Total Loss Underpayment 📉 Diminished Value 📅 Loss of Use
Find Out What You're Owed — Free →

No attorney needed. No obligation. Under 3 minutes.

Free Claim Check

Find out if your insurer underpaid you.

Answer a few questions and we'll calculate your underpayment estimate, then match you with the right specialist — free.

Step 1 of 4 — What happened with your vehicle?

Select all that apply — you may have more than one type of claim.

Claim Type Your Vehicle Claim Details Your Info

Tell us about your vehicle.

We'll use this to look up your vehicle's actual market value and compare it to what the insurer offered.

Used to find comparable sales in your local market.

Tell us about your claim.

Fill in only the sections that match your situation. We'll calculate your estimate for each one.

🚗 Total Loss What did the insurer offer?

How this works: Under California law, the insurer owes you the cost to replace your vehicle — meaning retail dealer value, not private-party value. CCC ONE and Audatex are known to produce values that are 8–22% below true retail replacement cost. Enter the retail value from KBB or Edmunds (what you'd pay at a dealer) alongside the insurer's offer to see your gap.

The amount on your settlement letter or check.

KBB.comRetail Value (what a dealer charges), or Edmunds.comTrue Market Value. California law requires the insurer to pay what it costs you to replace the vehicle — not the lower private-party resale figure. Leave blank if you don't have it yet.

Enter the insurer's offer and your KBB/Edmunds value above to see your gap.

📉 Diminished Value What did the repairs cost?

How this works: We use the industry-standard 17c formula. It starts with your vehicle's pre-accident value, applies a 10% cap, then adjusts for how severe the damage was and how many miles are on the car. The severity of damage is automatically estimated from the repair cost — so we just need those two numbers.

Use KBB.comRetail Value, or Edmunds.comTrue Market Value — the dealer retail price for your vehicle in its pre-accident condition. This is the correct base for the 17c formula; private-party value understates your loss.

From the repair shop invoice. We use this to automatically determine the damage severity for the formula.

Enter vehicle value and repair cost above to see your calculation.

📅 Loss of Use How long were you without your car?

Important: Loss of use as a full damages claim applies when the other driver was at fault. In that case, their insurance company owes you compensation for every day you were without a vehicle — whether or not you actually rented one. If you were at fault and filed with your own insurer, your rental reimbursement is limited to whatever your own policy covers.

Count from the accident date to when your car was returned, replaced, or you gave up waiting.

Look up the current walk-up rate at Hertz, Enterprise, or Avis for a vehicle comparable to yours. Use the retail rate — not a member discount or pre-negotiated rate. This is the legally correct measure of your loss.

Optional but helpful — documents the basis for your daily rate if the insurer disputes it.

Enter the days above to see your estimate.

Almost done — where should we send your results?

We'll email your full claim estimate and, if it's worth pursuing, match you with the right specialist in your area — a total loss appraiser, a diminished value appraiser, or both.

We'll send your estimate here. We never spam or sell your data.

Only used if a specialist needs to reach you directly.

✅ Your Claim Estimate

Here's a summary of what you may be owed based on the information you provided.

💰 Total Estimated Recovery Potential

Total Loss underpayment
Diminished Value
Loss of Use
Combined Estimate

Your Recommended Next Steps

1
Invoke the Appraisal Clause (Total Loss)

Most auto policies allow you to demand an independent appraisal when you disagree on value. Results are binding — no attorney needed. Typically resolves in 2–4 weeks.

2
Get Matched with the Right Specialist

Claimerly will connect you with a vetted appraiser matched to your claim type. Total loss and diminished value require different specialists — we send you the right one.

3
File with CDI if the Insurer Stonewalls

California's Automobile Claims Mediation Program is free and formal. We'll help you arrive with complete, organized documentation so your case gets taken seriously.

Ready to connect with a specialist?

We've sent your estimate to your email. A Claimerly advisor will reach out within 1 business day to match you with the right appraiser — at no cost to you.

How the Appraiser Match Works →

All estimates are based on industry data, the 17c formula, and the information you provided. They are not a guarantee of recovery. Individual results depend on vehicle specifics, insurer, policy language, and applicable law. Claimerly is not a law firm and does not provide legal advice. The 17c formula result is a conservative floor estimate — professional market-based appraisals typically yield higher figures.

$4.2B+
Estimated underpayments to CA consumers annually
* Alameda County DA, 2024
16M+
Auto property damage claims filed each year nationally
* CCC Intelligent Solutions
40%
More recovered when an independent appraiser is used
* 2020 Appraisal Study
$0
Cost to consumers — Claimerly is always free
* Claimerly model
The Problem

The deck is stacked against you — and insurers know it.

Insurance companies use proprietary valuation tools to generate lowball offers. Without independent expertise, most consumers accept whatever they're offered.

⚖️

Active Lawsuit: In May 2024, the Alameda County District Attorney filed suit against USAA, Progressive, CCC Intelligent Solutions, and Mitchell International, alleging their software was deliberately configured to produce lower vehicle values than the publicly available versions. If you settled a total loss claim between 2020–2024, you may be affected.

How Insurers Underpay

1

Insurer runs a CCC ONE or Audatex report using a version configured to produce below-market values.

2

Arbitrary "condition adjustments" applied downward — often without physically inspecting the vehicle.

3

The offer is presented as "objective market data" — most consumers have no idea it's challengeable.

4

Attorneys won't take small cases. Without help, most consumers accept the lowball offer and lose thousands.

How It Works

Simple. Fast. Free for consumers.

1

Enter Your Details

Tell us about your vehicle, the insurer's offer, and which claim types apply. Our form asks the right questions for each scenario.

2

Get Your Estimate

We calculate your underpayment using real market values from KBB/Edmunds, the 17c formula for DV, and California rental rate data for loss of use.

3

Get Matched

We connect you with the right specialist — a total loss appraiser, a DV appraiser, or both — matched to your specific claim type. Free to you.

4

Recover What You're Owed

Your specialist invokes the appraisal clause or CDI mediation. Most cases resolve in 2–4 weeks without an attorney.

1

Choose Your Tier

Subscribe to the tier that matches your specialty — Diminished Value, Total Loss / Appraisal Clause, or both. Flat monthly fee, no per-lead charges.

2

Receive Pre-Screened Leads

We match consumers to appraisers by claim type and service area. You only receive leads that match your subscription tier and expertise.

3

Close the Case

Consumers arrive with complete documentation. Use our demand letter templates, CDI mediation tools, and appraisal clause process guides.

4

Build Your Practice

Earn verified reviews, grow your profile, and receive referrals through the CDI Automobile Mediation Program partnership.

Claim Types

Three ways your insurer may owe you money.

Most drivers don't know these claims exist — let alone that they're recoverable.

🚗

Total Loss Underpayment

When your car is totaled, insurers use CCC ONE or Audatex to generate a value — often thousands below true market value. California law requires real comparable sales. We check whether they complied.

Avg. recovery: $3,000 – $8,000
📉

Diminished Value

After a repair, your car is worth less than before the accident because of its history report. You can claim this from the at-fault driver's insurer — but virtually nobody does because nobody tells them it exists.

Avg. recovery: $1,500 – $7,500
📅

Loss of Use

When the other driver is at fault, their insurer owes you for every day you were without a vehicle — whether or not you rented a car. Fault, repair time, and which insurer you're claiming from all affect your rights.

Avg. recovery: $400 – $2,000
For Independent Appraisers

Join the Claimerly appraiser network.

Pre-screened consumers arrive knowing they were underpaid — with complete documentation ready. Choose the tier that matches your specialty.

Diminished Value Specialist
$149/mo
Diminished value claims only · Cancel anytime
  • DV leads matched to your service area
  • Pre-calculated 17c estimates with each referral
  • Vehicle history and repair documentation
  • DV demand letter templates
  • Verified consumer reviews
Apply for DV Tier →
Full Spectrum (All Claims)
$349/mo
All claim types · Save $49/mo vs. both tiers
  • All total loss, DV, and loss of use leads
  • Highest-priority matching across all claim types
  • Complete documentation and template library
  • CDI mediation + appraisal clause full toolkit
  • Featured appraiser profile + verified reviews
Apply for Combined Tier →

All tiers include founding member pricing locked for 12 months. Leads are matched exclusively by claim type — DV subscribers receive only DV leads, TL subscribers receive only TL/loss of use leads. Founding member spots are limited per service area.

Why It Works
  • Consumers arrive pre-educated on the appraisal clause — no hand-holding required
  • Every referral includes full vehicle details, insurer offer, and underpayment estimate
  • CDI Automobile Mediation Program integration provides a formal escalation pathway
  • Flat subscription — no per-lead fees, no revenue share, no surprises
  • Founding member rates locked in for 12 months as the network grows
Regulatory Alignment

Built around California's consumer protection framework.

Claimerly complements — not replaces — the California Department of Insurance and its Automobile Claims Mediation Program.

📋
CDI Automobile Mediation Program

We help consumers arrive with organized, complete documentation — reducing resolution time and improving outcomes for everyone.

⚖️
California Code of Regulations §2695.8

Our valuation methodology mirrors the specific standards California law requires of insurers — giving consumers a clear, documented basis for any dispute.

📊
Market-Wide Pattern Detection

Aggregated, anonymized claim data helps identify systematic underpayment patterns — supporting CDI's market conduct examination capability.

🏛️

California Department of Insurance

The CDI's Automobile Claims Mediation Program gives consumers a formal, free pathway to dispute unfair settlements. Claimerly helps consumers arrive prepared.

Visit CDI Mediation Program →

Claimerly is an independent consumer tool, not affiliated with or endorsed by the California Department of Insurance.

Consumer Stories

What recovering your claim actually looks like.

Typical outcomes through the appraisal clause process and independent appraisal.

★★★★★
"USAA offered me $11,200 for my totaled Accord. After invoking the appraisal clause with help from Claimerly, I settled at $14,800. Three weeks start to finish."
MR
Michael R.

San Jose · Total Loss

💰 Additional recovery: $3,600
★★★★★
"I didn't know diminished value existed. My car had a perfect repair but a Carfax entry. Claimerly matched me with a DV specialist and I got $4,200 from the at-fault insurer. Plus $900 for the 17 days I was without my car."
JS
Jennifer S.

Los Angeles · DV + Loss of Use

💰 Additional recovery: $5,100
★★★★★
"Progressive's offer was $6,400 below three dealership quotes. The total loss appraiser Claimerly matched me with sorted it in two weeks. I wish I'd known about this years ago."
DT
David T.

Sacramento · Total Loss

💰 Additional recovery: $6,400

* Stories represent typical outcomes. Individual results vary.

FAQ

Common questions.

Is Claimerly really free for consumers?

Yes, completely. Claim check, estimate, and appraiser matching are all free. Independent appraisers subscribe to the platform — you pay nothing.

What if I already accepted the settlement?

Depending on when you settled and what you signed, you may still have options — particularly within the last 2–4 years with an insurer named in the Alameda DA lawsuit.

Why are total loss and diminished value matched to different appraisers?

They require different skills. Total loss appraisers specialize in establishing current market value through comparable sales. DV specialists focus on stigma loss and often use dealer-survey methodology. We match you to the right expertise for your claim type.

Can I claim loss of use if I didn't rent a car?

Yes — when the other driver was at fault, their insurer owes you compensation for every day you were without your vehicle, whether or not you rented. The key question is fault, not whether you rented.

Do I need an attorney?

Not for total loss or diminished value. The appraisal clause process is a contractual right that doesn't require litigation. Claimerly connects you with a licensed independent appraiser, not an attorney — keeping it fast and free for you.

What states do you cover?

Currently California, where the regulatory framework, active DA enforcement, and CDI Mediation Program create the clearest consumer pathway. Expansion to additional states is planned.

Self-Serve · Free · No Attorney Needed

Loss of Use Demand Letter Generator

When the other driver was at fault, their insurer owes you for every day you were without your vehicle — whether or not you rented. Fill in the fields below and we'll generate a properly formatted demand letter you can send directly to the adjuster.

⚖️

No appraiser or attorney required for loss of use claims

Loss of use is a straightforward damages calculation — days without your vehicle multiplied by the retail cost to rent a comparable replacement. California law entitles you to this compensation regardless of whether you actually rented a car. This letter documents your claim using the correct legal standard (retail rental rates, not the insurer's contracted fleet rates) and gives the adjuster 30 days to respond before escalation.

Enter Your Claim Details

Letter updates live as you type. All fields optional except those marked *.

Start date: date of the accident (or when vehicle became undrivable). End date: for a total loss, use the date the insurer issued your settlement payment — that's when you could go buy a replacement. For a repair, use the date your vehicle was returned from the shop.
Enter start and end dates to calculate days

Adjust if you have an actual quote. The letter will cite this rate as the retail market standard.

The letter will cite this company's published rate as support for the daily figure. Attach a screenshot of their quote.

📄 Demand Letter Preview

📝

Start filling in the form on the left and your demand letter will appear here.

Claimerly provides this template for informational purposes only. It is not legal advice. Review the letter carefully before sending, and consult an attorney if you have questions about your specific situation.

✓ Letter copied to clipboard

Don't leave money on the table.

Under 3 minutes. Free. No obligation. Average recovery: $3,800.

Check My Claim for Free →

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